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  • Incident Response


    Helping you to reduce the time to detect, effectively respond to, and rapidly recover from Cyber Security incidents.

    Use Ward Solutions formal incident response services to proactively put in place the necessary incident response structures and protocols to enable you to effectively handle a cyber security incident when it occurs. Use our services to help you manage an incident when it occurs restoring service normality as soon minimising the damage to your brand, customers, revenue, people, intellectual property etc.

    The time required to detect and appropriately respond to a security incident are key to minimising the damage to your organisations brand, revenues, and the amount of data or services that are compromised because of the incident.

    Studies continuously show that a significant number of organisations aggravate a security incident they experience through not detecting it in time or when they eventually detect it they mishandling their incident response process.

    Ward Solutions have a wide range of highly specialised incident detection and response services to help our clients. We always advocate that the best time to practice incident response planning is before an incident occurs and thus we work with a lot of our client to put in place appropriate incident handling and response procedures to ensure that they are well prepared when an incident occurs.

    We also work with organisations who have no such preparation in place and who suffer a security incident. We work to help them manage the incident appropriately and then to perform an after action review and to put in place appropriate remediation measures to prevent it occurring again. We do this whilst simultaneously putting in place an incident response process so that they are better prepared for the future.

    We offer a wide range of incident response services to assist clients with:

    • Incident Response readiness assessment: to determine their current level of Incident Response maturity capability, strategy and risk. The goal of this service is to determine, develop document and implement an Incident response plan for an organisation.
    • Proactive Incident Response Service: to provide organisations with an annual incident response solution, process and resources to manage a security incident when it happens to an agreed service level. This service proactively puts in place an incident response service, including development and take on of a documented, incident response plan, provision of a 24 x 7 incident response service from our SOC in Citywest Dublin with onsite provision of resource as required during the incident. We perform an After Action Review post the incident and provide updated mitigation recommendations and service updates as appropriate based on learnings from the incident.
    • Reactive Incident Response Service: this service is offered to clients who suffer a security incident but have not proactively put the Ward incident response plan or service in place. The incident response service is offered from our SOC with onsite provision of resources as required during the incident. We perform an After Action Review post the incident and provide updated mitigation recommendations and service updates as appropriate based on learnings from the incident, including development of an incident response plan for that organisation and take on of that plan and organisation.
    Provision of additional investigative or engineering services: In addition to helping organisations respond to and mitigate the security incident, Ward can offer our full range of services to an organisation to help with any remedial investigative, engineering or risk management tasks that may be identified as required during or following on from the incident.

    Such services may include:
    • Digital Forensic, eDiscovery and expert witness tasks for detailed formal investigation and reporting of the incident to the board, to 3rd parties or to a regulator.
    • Governance, Risk management or compliance consultancy services to help clients ensure that they have appropriate governance, risk management and compliance processes and activities to address an organisational or process shortcomings identified because of the incident.
    • Security implementation or engineering services and solutions, offering range of security solutions design, implementation, operations or management to address identified vulnerabilities arising during or from the incident that need appropriate technical controls to mitigate these issues.
    These services provide organisations with:
  • The full range of proactive and reactive incident response services from planning through triage, containment, eradication and recovery with post incident after action review.
  • A range of complimentary consulting, investigative and engineering services to respond to the incident appropriately to minimise damage or loss associated with the incident and to put in place appropriate organisational and technical measures to minimise the risk of the incident happening again or the impact of that incident on the organisation.
  • Our solutions and services as based on industry leading technologies from our industry leading partner in the IRP field such as Microsoft, IBM, Fortinet, McAfee, Cisco, NUIX and Guidance Software

    The service is provided by our endpoint security service offers the following benefits to organisations:

    • You benefit from enhanced security, ensuring that your organisation has an appropriate plan, the resource and expertise to respond to a security incident thereby reducing the impact of that incident on the organisations brand, revenues, share price, customers, partners and users.
    • Your organisation gains enhanced productivity which ensures that users suffer no or the minimum downtime waiting for access to services or data as a result of a security incident
    • You benefit from improved compliance enabling you to demonstrate to the business, to your supply chain, to customers or to regulators that you have a best in class incident response plan in place to respond quickly and effectively to security incidents.
    • Your organisation benefits from a centralised management of your security with reduced organisational complexity and disruption.
    • Our service is provided at a reduced overall cost.


    Helping you to reduce the time to detect, effectively respond to, and rapidly recover from Cyber Security incidents.


    If your organisation faces a breach, small or big, we investigate the incident and take appropriate steps to minimise the severity and impact of the incident to your business.

    Our experts implement the best practices for incident response

    The services carried out help identify, protect, remove, recover and follow-up so that a comprehensive study is done on what really happened and why?

    ...And then how can we eradicate this kind of incident in the future

    This is followed by and recommended by our team, monitoring the system is very essential so that you are completely free from any future incidents.

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    • Let us provide the services, consultancy or infrastructure as a service to you thereby removing the skills, resources challenges and capital costs burden from you and your business, allowing you to concentrate on what you do best.

      • Provide you with a range of consultancy services as a bundle to service a role or roles in your organisation – e.g. Information Security Office or Data Protection Officer
      • Provide you with the skills and resources you need to supplement your teams, resources and skillsets.
      • Supply you with various security infrastructure(s) and their operation – as a service to address a particulare need – e.g. secure perimeter or secure endpoint thereby relieving you of the capital, training and internal resourcing requirements.
      • Provide you with proactive and reactive security monitoring and management solutions.
      • Provide proactive and reactive support services to ensure the confidentiality, availability and integrity of your Information Systems.
      • Ensure that you meet your compliance and contractual commitments and services levels to your users, partners and customers.
      • Provide you with all of the call and ticket handling, issue resolution, escalation and service level reporting services that an enterprise support service requires.