Hewlett Packard Enterprise (HPE) has warned customers to install a critical firmware patch to prevent SAS SSDs (Serial-Attached SCSI solid-state drives) from permanently failing after 32,768 hours of operation — which is 3 years, 270 days, and 8 hours.
After the SSD failure occurs, neither the SSD nor the data can be recovered. In addition, SSDs which were put into service at the same time will likely fail nearly simultaneously.
The bug affects all HPE SAS SSDs with a firmware versions prior to HPD8. Upgrading the SSD firmware to version HPD8 fixes the problem.
Scope
HPE Model Number | HPE SKU | HPE SKU DESCRIPTION | HPE Spare Part SKU | HPE Firmware Fix Date |
VO0480JFDGT | 816562-B21 | HP 480GB 12Gb SAS 2.5″ RI PLP SC SSD | 817047-001 | 11/22/2019 |
VO0960JFDGU | 816568-B21 | HP 960GB 12Gb SAS 2.5″ RI PLP SC SSD | 817049-001 | 11/22/2019 |
VO1920JFDGV | 816572-B21 | HP 1.92TB 12Gb SAS 2.5″ RI PLP SC SSD | 817051-001 | 11/22/2019 |
VO3840JFDHA | 816576-B21 | HP 3.84TB 12Gb SAS 2.5″ RI PLP SC SSD | 817053-001 | 11/22/2019 |
MO0400JFFCF | 822555-B21 | HP 400GB 12Gb SAS 2.5″ MU PLP SC SSD S2 | 822784-001 | 11/22/2019 |
MO0800JFFCH | 822559-B21 | HP 800GB 12Gb SAS 2.5″ MU PLP SC SSD S2 | 822786-001 | 11/22/2019 |
MO1600JFFCK | 822563-B21 | HP 1.6TB 12Gb SAS 2.5″ MU PLP SC SSD S2 | 822788-001 | 11/22/2019 |
MO3200JFFCL | 822567-B21 | HP 3.2TB 12Gb SAS 2.5″ MU PLP SC SSD S2 | 822790-001 | 11/22/2019 |
VO000480JWDAR | 875311-B21 | HPE 480GB SAS SFF RI SC DS SSD | 875681-001 | Week of 12/9/2019 |
VO000960JWDAT | 875313-B21 | HPE 960GB SAS SFF RI SC DS SSD | 875682-001 | Week of 12/9/2019 |
VO001920JWDAU | 875326-B21 | HPE1.92TB SAS RI SFF SC DS SSD | 875684-001 | Week of 12/9/2019 |
VO003840JWDAV | 875330-B21 | HPE 3.84TB SAS RI SFF SC DS SSD | 875686-001 | Week of 12/9/2019 |
VO007680JWCNK | 870144-B21 | HPE 7.68TB SAS 12G RI SFF SC DS SSD | 870460-001 | Week of 12/9/2019 |
VO015300JWCNL | 870148-B21 | HPE 15.3TB SAS 12G RI SFF SC DS SSD | 870462-001 | Week of 12/9/2019 |
VK000960JWSSQ | P06584-B21 | HPE 960GB SAS RI SFF SC DS SSD | P08608-001 | Week of 12/9/2019 |
VK001920JWSSR | P06586-B21 | HPE 1.92TB SAS RI SFF SC DS SSD | P08609-001 | Week of 12/9/2019 |
VK003840JWSST | P06588-B21 | HPE 3.84TB SAS RI SFF SC DS SSD | P08610-001 | Week of 12/9/2019 |
VK003840JWSST | P11329-B21 | HPE 3.84TB SAS RI LFF SCC DS SPL SSD | P11360-001 | Week of 12/9/2019 |
VK007680JWSSU | P06590-B21 | HPE 7.68TB SAS RI SFF SC DS SSD | P08611-001 | Week of 12/9/2019 |
VO015300JWSSV | P06592-B21 | HPE 15.3TB SAS RI SFF SC DS SSD | P08612-001 | Week of 12/9/2019 |
If any customers are using any of these devices, we advise to upgrade the drive firmware immediately.
This risk could cause a loss of any sensitive / non-sensitive data stored in the drive.
How do I Remediate?
Apply the relevant patch.
https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00092491en_us
How Can Ward Help?
If you would like additional information or would like support in assessing and protecting your environment, please contact us.